Network Integration Guide › Troubleshooting › Napatech Drivers › Collect Napatech Logs

Collect Napatech Logs

Follow this procedure to collect Napatech logs.

1. Use your terminal emulation application (such as PuTTY) to onnect to the NBA as root.
2. From a shell prompt, run this sequence of commands:

   cd /opt/napatech3/bin
   ./profiling            
   

3. Copy the screen output from your terminal emulation application to a text file.
4. Enter ‘q’ to exit profiling.
5. From a shell prompt, run the next sequence of commands:

   mkdir /home/smb/log/napatech
   chmod 777 /home/smb/log/napatech
   dmesg >/home/smb/log/napatech/dmesg-log.txt
   ./ntlog >/home/smb/log/napatech/ntlog-log.txt
   cd ../config
   cp n* /home/smb/log/napatech
   cd /home/smb/log/napatech
   tar cvf napatech-info.tar *
   gzip napatech-info.tar
   

6. Send the napatech-info.tar.gz file and the 'profiling' text file that you created in step 3 to Napatech Support.