The following are error, warning, success and informational codes for the activity log file:
Reason:
The machine that initiated communications with this machine is running a different version of the inter-machine comms protocol. Comms will resume if the machine is upgraded.
Reason:
Comms cannot be initiated to the specified machine because it is running a different version of the inter-machine comms protocol. Comms will resume if the machine is upgraded.
Reason:
On shutdown, a client or gateway attempts to replicate all remaining data to its parent machine. This message is logged on failure (for example, parent machine not contactable).
This error only occurs on client machines and gateways.
Reason:
Unable to load machine or user policy (name of policy and error given for example, corrupt file).
Reason:
Unable to save machine or user policy (name of policy and error given, for example, disk error).
This error only occurs on the CMS.
Reason:
Replication error – could not replicate (copy) specified object from specified machine.
Reason:
Replication error – could not replicate (delete) specified object from specified machine.
Reason:
Installation error/missing installation files. See system log for more info.
Reason:
Defaulting to the most restrictive license because the restriction policy is not readable. Install a new one using the Administration console.
This error only occurs on the CMS.
Reason:
Product is now disabled because the infrastructure cannot run. Possible installation error. See system log for more info.
Reason:
Error when exporting user or machine account information to a text file (for example, user cancelation).
This error only occurs on the CMS.
Reason:
The installed DBMS cannot be identified/is not supported.
Reason:
Schema versions consist of a major and minor version number. The machine policy schema version has a different major version, so it is incompatible and this machine will be suspended.
Reason:
A service (for example, a Quarantine Manager) has stopped responding, so it is no longer available to the CMS.
Reason:
Gateways and clients must synchronize basic machine information with their parent if they are moved in the hierarchy. This message indicates that a failure has occurred.
This error only occurs on client machines and gateways.
Reason:
The specified database table could not be synchronized from the parent machine.
This error only occurs on client machines and gateways.
Reason:
A client machine is requesting that a new user account be created, but the client machine name is not recognized – it has no account itself.
This error only occurs on the CMS.
Reason:
Installation/upgrade error. The database content is incompatible with the software.
Reason:
The database may be corrupted or have a configuration error.
Reason:
The Policy Check process has completed. Errors: <number of errors>. Policies verified: <number of checked policies>. Policies fixed: <number of policies fixed>.
The PolicyCheck command line utility has been run and errors were detected in the results.
Reason:
The suspension may have been initiated by a user via the Admin Console or automatically for example, if the local disk is full.
Reason:
Unable to load machine or user policy (name/id of policy and error given for example, corrupt file).
Reason:
Unable to save machine or user policy (name/id of policy and error given for example, disk error).
This error only occurs on the CMS.
Reason:
Database failure – see database documentation for additional info.
Reason:
Automatic suspension due to disk being too full. Making more space available will cause an automatic resume.
Reason:
Detailed info on resync failure (see E0045). See system log for more info.
This error only occurs on client machines and gateways.
Reason:
To install the Centera library files, select the CA DataMinder Server component "CMS Storage Connectors, EMC Centera Connector" using the installation wizard.
Reason:
A purge process has failed to remove a Centera record. The reason may include a Centera API error code. The deletion will be reattempted during the next purge.
This error only occurs on the CMS.
Reason:
The purge of a file-system based blob has failed. Check file permissions and access.
Reason:
Check purge settings and database consistency.
Reason:
See exception information for more detail.
This error only occurs on the CMS.
Reason:
The data lookup plug-in is not compatible with the infrastructure.
This error only occurs on gateways and the CMS.
Reason:
The data lookup handler for the current request is not present on this machine.
This error only occurs on the CMS.
Reason:
The syntax of the email address conversion expression is incorrect.
This error only occurs on gateways and the CMS.
Reason:
The user policy setting "Infrastructure/Filter/User Filter" contains an error.
Reason:
Indicates that the blob file for the named event did not replicate to the named machine.
Reason:
Indicates how many blob files failed to be stored and the number of errors corresponding to those failed blob files.
Reason:
This error can occur on Gateways, Clients or Utility machines. Failure could have been due to network connectivity or CMS loading.
Reason:
Indicates how many blob files are in the specified blob storage device.
Reason:
Indicates that the retention period was not set for the specified file. The precise error is detailed in <SnapLock error description>. The count of the number of errors is also output. This count resets to zero if the infrastructure is restarted.
Reason:
Indicates that a policy engine or client integration automatically recovered after the local user process (wgncm.exe) terminated.
Reason:
The assigned policy is configured to quarantine an e‑mail, but this feature is not supported on this type of client. The quarantine action should be disabled for this type of client.
This error only occurs on the email client machine.
Reason:
Retrieval failed. The version of the WgnRDM.dll module is tied to the version of the WgnZDS.dll module, and you need to update both for ZANTAZ Digital Safe to work.
Action:
Update your WgnZDS.dll, smtputils.dll, and Wgnmsg.dll.
Reason:
Logged on the machine where the console is running. The console has experienced an unexpected error.
Reason:
Depending on the following message, check the connection to the parent machine, configuration of the parent machine email address conversion policy, or the syntax of the relevant data lookup command.
Reason:
Check the syntax of 'Data lookup command' in the trigger identified in the log.
Reason:
This is a general error message that will be present when a lookup command fails.
Reason:
The failure mode for a data lookup command was configured to 'block' the e‑mail on a client that does not support this (for example, server integration). The fallback behavior in this case is to raise the trigger. The data lookup failure mode should be updated to 'fire' or 'do not fire' or else the trigger should be disabled on the server.
Reason:
The CMS contains time periods when no events are captured. No events were indexed between the messages.
Action:
Increase the TIMESLICE setting of the job to reduce the number of time slices that fail to find events. The default time slice value in the OPT file is 60 minutes (1 hour). Increase the size of a time slice until the performance of the content indexer improves. For example, try setting it to 1440 minutes(a day).
Reason:
General failure error. The following error indicates the specific problem; this could be a system problem such as lack of memory. This error only occurs on policy engine machines.
Reason:
Retrieval failed. The version of the WgnRDM.dll module is tied to the version of the WgnZDS.dll module, and you need to update both for ZANTAZ Digital Safe to work.
Action:
Update your WgnRDM.dll, smtputils.dll, and Wgnmsg.dll.
Reason:
Retrieval failed. The version of the WgnRDM.dll module is tied to the version of the WgnZDS.dll module, and you need to update both for ZANTAZ Digital Safe to work.
Action:
Update your WgnZDS.dll, smtputils.dll, and Wgnmsg.dll.
Reason:
Retrieval failed. The version of the WgnRDM.dll module is tied to the version of the WgnZDS.dll module, and you need to update both for ZANTAZ Digital Safe to work.
Action:
Update your WgnRDM.dll, smtputils.dll, and Wgnmsg.dll.
Reason:
This is a general error message that will be present in the log after another policy engine failure message to provide additional information. This error only occurs on policy engine machines.
Reason:
This usually indicates that the policy engine did not have access rights to the policy engine hub.
Check that the policy engine service user matches the user details typed on the "wgnphub –setcredentials" command line.
This error only occurs on policy engine machines.
Reason:
Check the connection to the policy engine hub and that the policy engine service user has access rights.
This error only occurs on policy engine machines.
Reason:
This is a general error message that will be present in the log after another policy engine failure message to provide more information.
This error only occurs on policy engine machines.
Reason:
There may have been an installation problem with the wgndlook.dll file. Check this file is present in the CA DataMinder client subdirectory.
This error only occurs on policy engine machines.
Reason:
Check that the specified fallback user exists in the user hierarchy.
This error only occurs on policy engine machines.
Reason:
Check that the specified default user (previously called 'failed lookup user') exists in the user hierarchy.
This error only occurs on policy engine machines.
Reason:
Check the email address to CA DataMinder user machine policy settings, or enable auto user creation.
This error only occurs on policy engine machines.
Reason:
An event could not be saved in the database. This could be a system problem such as lack of memory or due to an error in another component of CA DataMinder .
This error only occurs on policy engine machines.
Reason:
Some server-based clients can process a single e‑mail in two passes; the first pass identifies user actions/interventions (for example, warning dialogs) and the second pass allows the user's responses to be stored with the e‑mail. This log message indicates that a required response to a user action was not supplied in the second pass.
This error only occurs on policy engine machines.
Reason:
Indicates that the policy engine automatically recovered after the local CA DataMinder infrastructure terminated.
This error only occurs on policy engine machines.
Reason:
LDAP server is unavailable/authentication error.
An explicit bind to the rootDSE failed when trying to connect to the LDAP server to retrieve email address information.
Check the server name/network/connectivity/authentication details.
This error only occurs on gateways and the CMS.
Reason:
An attempt to find the default or schema naming context failed when connecting to the LDAP server to retrieve email address information. Check LDAP configuration.
This error only occurs on gateways and the CMS.
Reason:
An attempt has been made to bind to a non-existent object in the LDAP database.
Check LDAP connectivity/configuration.
This error only occurs on gateways and the CMS.
Reason:
Failed to set up an LDAP search.
Check LDAP configuration.
This error only occurs on gateways and the CMS.
Reason:
Failed to successfully search for an LDAP object.
Check LDAP connectivity/configuration.
This error only occurs on gateways and the CMS.
Reason:
A connection to the LDAP server could not be established.
Check additional info for details.
This error only occurs on gateways and the CMS.
Reason:
This log message will occur if a problem was encountered while reading the registry settings from the following key:
HKEY_LOCAL_MACHINE\Software\ComputerAssociates\CA DataMinder\CurrentVersion\UserProcess
Reason:
The machine hosting the Quarantine Manager needs mailbox configuration information to be added to the registry.
Reason:
Usually because of invalid mailbox information in the registry. See <error description> for more information.
Reason:
The Quarantine Manager cannot connect to the email server. See <error description> for more information.
Reason:
The Quarantine Manager could not send the released email. See <error description> for more information.
Reason:
The Quarantine Manager has failed to submit the message 5 times and it will be marked as blocked.
Reason:
The reason for the logon failure is given in the <error description>.
Reason:
The message in the CMS does not contain enough information to be sent or has been corrupted.
Reason:
The database query to retrieve the quarantined events has failed, see <error description> for more information.
Reason:
The attempt to register with the CMS failed, see <error description> for more information.
Reason:
Failed to connect with the CMS, see <error description> for more information.
Reason:
The account used for the Quarantine Manager does not have the 'Events: Control Quarantined events' privilege.
Reason:
Lotus Notes Client software is not installed on the machine hosting the Quarantine Manager.
Reason:
Microsoft Outlook is not installed on the machine hosting the Quarantine Manager.
Reason:
No Lotus Notes mailbox has been specified in the Quarantine Manager configuration.
Reason:
No Exchange mailbox has been specified in the Quarantine Manager configuration.
Reason:
'<agent name>' content agent has been published.
Reason:
'<agent name>' content agent has been unpublished.
Reason:
This log message occurs when CA DataMinder is exporting the entire results set to an existing .PST file.
Reason:
This log message occurs when all search results are exported to an existing .PST file.
Reason:
This log message displays the total number of events in the results set.
Reason:
This log message displays the number of events successfully exported.
Reason:
This log message displays the number of events that were not exported, as they were not email events.
Reason:
This log message displays the number of events that were not exported, as they had no captured data attached.
Reason:
This log message displays the number of failed events.
Reason:
This log message displays the number of events that were not exported, as they were not email or IM events.
Reason:
This log message occurs when CA DataMinder is exporting selected results to an existing .PST file.
Reason:
This log message occurs when all search results are exported to an existing .PST file.
Reason:
This log message occurs when CA DataMinder is exporting the entire results set to a Virtual Web Site.
Reason:
This log message occurs when all search results are selected and exported to a Virtual Web Site.
Reason:
This log message occurs when CA DataMinder is exporting selected events to a Virtual Web Site.
Reason:
This log message occurs when all search results are exported to a Virtual Web Site.
Reason:
This log message occurs if a privilege has been added to a user.
Reason:
This log message occurs if a privilege has been removed from a user.
Reason:
This message occurs if a user has been removed from a Management group.
Reason:
This message occurs if a user has been added to a Management group.
Reason:
This log message occurs when CA DataMinder is exporting selected results to a Notes Database (NSF file).
Reason:
This log message occurs when selected search results are exported to a Notes Database (NSF file).
Reason:
This log message occurs when CA DataMinder is exporting all results to a Notes Database (NSF file).
Reason:
This log message occurs when all search results are exported to a Notes Database (NSF file).
Reason:
This message occurs if a user's email address has been removed from the database.
Reason:
The Quarantine Manager has submitted a message that previously failed.
Reason:
Indicates that the Quarantine Manager is now active.
Reason:
The Quarantine Manager has successfully connected to the CMS.
Reason:
Displayed the first time the Quarantine Manager successfully connects to the email server.
Reason:
The Quarantine Manager is attempting to connect to CMS <machine name>.
Reason:
The Quarantine Manager has disconnected from the CMS.
Reason:
The Quarantine Manager registry settings have not been configured.
Reason:
Indicates that the policy engine is about to load a new policy.
This message only occurs on the policy engine.
Reason:
Indicates that an old policy is being unloaded, and a new policy loaded in its place. This will occur if the number of unique policies in the system exceeds the max that can be loaded concurrently (in the policy engine machine policy)
This message only occurs on the policy engine.
Reason:
Indicates that the policy engine is about to unload a policy. This normally happens on policy engine shutdown. This message only occurs on policy engine machines.
Reason:
Indicates that a policy engine instance has successfully been created. This message only occurs on policy engine machines.
Reason:
Indicates that a policy engine instance has been successfully shut down. Together with S130D messages, this message allows the operational status of a policy engine to be determined. This message only occurs on policy engine machines.
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