Reports Integration Guide › Troubleshooting › Reports: Problems running BusinessObjects Reports for CA DataMinder › Reviewers See the BusinessObjects Enterprise Login Dialog

Reviewers See the BusinessObjects Enterprise Login Dialog

Symptom:

When an iConsole reviewer tries to log in to BusinessObjects Enterprise or run a BusinessObjects report for CA DataMinder, the BusinessObjects Enterprise Login dialog displays.

Solution:

There are several possible reasons. In particular:

• Trusted authentication may not be correctly configured between the iConsole and BusinessObjects Enterprise.

  If other reviewers can log in successfully, trusted authentication is correctly configured.

  If other reviewers cannot log in successfully, check the Trusted Authentication Setup. Restart the iConsole and BusinessObjects Enterprise after you set up trusted authentication.

• The reviewer's CA DataMinder user account may not have a matching BusinessObjects account.

  By default, the iConsole assumes that trusted authentication is enabled. When trusted authentication is enabled, a reviewer does not need to log on separately to BusinessObjects when they run a BusinessObjects report or launch InfoView from the iConsole. However, if you enable trusted authentication, each of your CA DataMinder reviewers needs their own, unique BusinessObjects account.

  Therefore, you must map your CA DataMinder reviewers to BusinessObjects accounts.

• The BusinessObjects server or some BusinessObjects services may not be running.

  Restart the server or services.