(Only applies to Microsoft Outlook 2003 users)
Symptom:
In Outlook 2003, if you change a user's display name in the Active Directory, the new display name does not appear in the Offline Address Book until the next cache update. This may take up to 24 hours.
If the user whose display name has been changed is in a distribution list, the user information in this list will not match the corresponding information in the Offline Address Book until both lists are synchronized at the next cache update. If that distribution list is then the recipient of an e-mail, the fact that its user information differs between the Active Directory and Offline Address Book may result in a trigger not firing.
Solution:
The Microsoft Knowledge Base has an existing workaround, which is also valid for this problem. For further details, see KB831124.
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