Most companies do not allow their representatives to directly respond to a customer complaint. This policy analyzes outbound external e-mail for indications that a representative has directly responded to a customer complaint, which may or may not have been received initially by e-mail.
This policy analyzes outbound external e-mail for indications that a company representative has directly responded to a customer
complaint, which may or may not have been received initially by e-mail, in an unprofessional and/or un-empathetic manner.
This policy detects communications to a customer that include pressuring language. This may include attempts to force the customer to accept products or services they do not want or need.
This policy detects language that indicates pressure being used against a customer in order to limit business with competitors. This is an example of anticompetitive behavior and can be a violation of anti-trust regulations.
This policy detects language that suggests an attempt to establish full control over sales to a third party. This is an example of anticompetitive behavior and can be a violation of anti-trust regulations.
Gifts and entertainment form a common part of many business relationships, yet have the potential to create conflicts. This policy identifies when a business expense violates policy or law and becomes a gift.
Guarantees, though often considered a part of "fair and balanced" communication, carry with them legal, regulatory, and financial risks, as well as risks to a firm's reputation. This policy detects prohibited guarantees or assurances and can be used to prevent them from reaching customers.
This policy is designed to detect an offer of a rebate when the terms and conditions have not been met. This can be used as a method to offer money to a customer for excluding competitors or accepting otherwise unwanted products.
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