Release Notes › Known Issues › Tracking ID 630-92 Data in Motion Limitation for Notepad Files

Tracking ID 630-92 Data in Motion Limitation for Notepad Files

The Client File System Agent (CFSA) is typically used to apply policy to files copied to removable USB devices, network locations, and sync folders using Windows Explorer. However, if users edit files directly on USB devices or in sync folders using Notepad or Wordpad, the CFSA may inadvertently delete the file.

This problem occurs if a user uses Notepad or Wordpad to edit a file saved on a USB device or in a sync folder and adds some prohibited text to that file. When the user clicks Save, CA DataMinder displays a Warning dialog and deletes the file. Consequently, the only remaining copy of the file is the one currently displayed in the Notepad or Wordpad window. If the user closes Notepad or Wordpad, the standard Window dialog appears ('Do you want to save the changes?'). Now, regardless of whether the user clicks Yes or No, the dialog closes and the text content is lost completely.

To avoid this problem, we recommend that users always edit their files on a fixed disc and then copy them to a USB device or sync folder.