An issue represents a specific problem or concern identified by a reviewer and associated with an event.
When you audit an event in the iConsole, any updates to the event must be attached to an issue. For example, you find that an email contains vulgar or obscene remarks. Consequently, you change the event's audit status from 'Deferred' to 'Not Approved' and link this change to a new issue, 'Offensive Language'. Each update to an issue is recorded in the issue history.
When you select an event in the search results page, any issues associated with the event are summarized in the right-hand pane at the bottom of the page. You can view and update the issue's history. For example, you can add comments and change the Action Taken field. You can also change the users associated with an issue. For example, you may want to associate an email issue with the sender only, so absolving the recipient.
Note: Changes to an event's expiry date are not attached to an issue.
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