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Available Actions: Email

Email actions refer user activity detected by CA DataMinder email server agents and email endpoint agents. These actions let you block specified emails, or simply warn the sender. You can also encrypt unencrypted outgoing emails or simply monitor and capture email traffic. The available actions are:

Monitor

A copy of the email is captured and stored on the CMS. No other action is taken.

Advise Encryption

For emails detected by a CA DataMinder endpoint agent, CA DataMinder displays a warning dialog to the email sender. The sender can choose one of the following:

Encrypt

CA DataMinder inserts an 'encryption request' x-header into the email. This x-header is subsequently detected by a third-party encryption provider, which in turn encrypts the email before it leaves your network.

Don't Encrypt

The email is sent unencrypted.

Cancel

The email is not sent.

For emails detected by a CA DataMinder email server agent:

• If server-side interactive warnings are not enabled, CA DataMinder does not intervene and the email is sent unencrypted.
• If server-side interactive warnings are enabled, CA DataMinder sends a warning email to the sender. If the sender replies to the warning promptly, their original email is released and sent unencrypted to its intended recipients. If they do not reply (or reply too late), their original email is disposed of without being sent.

Important! If server-side interactive warnings are enabled, make sure that the message to users in the warning email clearly explains the consequences of replying and not replying! In particular, note the different reply handling for the Advise Encryption and Enforce Encryption options.

Enforce Encryption

For emails detected by a CA DataMinder endpoint agent, CA DataMinder displays a warning dialog, as above. But this time, the sender can only choose to Encrypt their email or they can Cancel it. They cannot send an unencrypted email.

For emails detected by a CA DataMinder email server agent:

• If server-side interactive warnings are not enabled, CA DataMinder automatically encrypts the email before sending it.
• If server-side interactive warnings are enabled, CA DataMinder sends a warning email to the sender. If the sender replies to the warning promptly, their original email is released and sent encrypted to its intended recipients. If they do not reply (or reply too late), their original email is disposed of without being sent.

Important! If server-side interactive warnings are enabled, make sure that the message to users in the warning email clearly explains the consequences of replying and not replying! In particular, note the different reply handling for the Advise Encryption and Enforce Encryption options.

Warn

For emails detected by a CA DataMinder endpoint agent, CA DataMinder displays a warning dialog. You can configure the warning message. The warning dialog lets the sender choose whether to continue or not.

For emails detected by a CA DataMinder email server agent, the handling is different:

• If server-side interactive warnings are not enabled, CA DataMinder automatically sends the email without displaying a warning.
• If server-side interactive warnings are enabled, CA DataMinder sends a warning email to the sender. If the sender replies to the warning promptly, their original email is released and sent to its intended recipients. If they do not reply (or reply too late), CA DataMinder deems that they have heeded the warning and their original email is disposed of without being sent.

Note: Warn actions are not supported for emails detected by CA DataMinder Network.

Block

CA DataMinder blocks the email and displays the Block dialog. Use the dialog notification message to explain to the sender why this action was taken.

Note: The Blocking dialog is not shown for emails detected by CA DataMinder Network. The exact handling varies according to the Webmail application. For example, the blocking may be silent, or the user may see a message such as 'We can't connect to Windows Live Hotmail right now.'

Global Option

You can also specify a 'Forward To' email address for each of the above actions. When the action is invoked, CA DataMinder forwards a copy of the email to the specified address.