Because CA DataMinder deployments can be highly complex, monitoring thousands of users, problems inevitably arise. Typically, a user policy seems to be malfunctioning; emails that should be blocked are allowed to continue, while emails that are benign are inexplicably causing triggers to fire.
How can you pinpoint the cause of these problems, and how do you resolve them? Our experience on customer sites has proved that most of these problems are easily fixed by systematically eliminating the most likely causes until you arrive at the root problem. In particualr, many problems appear to be policy failures but are in fact caused by unrecognized email addresses. This section describes how to troubleshoot suspected policy problems by identifying the most common points of failure.
This section contains the following topics:
Triggers Are Not Firing As Expected
A Policy is Not Working or Cannot Be Edited
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