The External Agent includes two sets of interfaces, available by different COM objects:
In both cases, the External Agent is not a separate process, but runs as a DLL inside the archive solution's process. It starts automatically when it is called by the archive solution's process. Also, the actual message data is generally not saved permanently on the CMS; instead, to minimize storage requirements, a record in the CMS database for each imported e-mail references the associated entry in the e-mail store (for WgnActiveImportConnector, this requires that the caller passes a remote data location to the External Agent).
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