Release Notes › Known Issues › Tracking ID 474-56: Replacement Stub Files For Scanned Office 2007 or 2010 Documents Generate Errors

Tracking ID 474-56: Replacement Stub Files For Scanned Office 2007 or 2010 Documents Generate Errors

The FSA and CFSA can move or delete unauthorized files and replace them with explanatory stub files. The content of a stub file is in plain text, but its file name is exactly the same as the original file that it is replacing. Most stub files can be opened by the original application. However, if a Microsoft Office 2007 or 2010 document is replaced with a stub file, it is not possible to open the stub file using Office applications such as Word or PowerPoint. Instead, the user sees an error message such as:

"Word cannot open the file 'report.docx' because the file format or file extension is not valid."

This is because Office 2007 or 2010 applications cannot reconcile the plaintext format of the stub file with the original format of the replaced document. To view the content of the stub file, users must open it using a text editor such as Notepad.