This scenario describes a more complex integration with the External Agent.
In this scenario, the caller (a third party application) still passes an email synchronously to the External Agent, but this time deferred completion is enabled. This provides the caller with greater control over which e-mails are stored on the CMS, allowing it to assess the results of any policy processing and to filter out emails that do not need to be retained.
Scenario B: Deferred completion
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