For a quick setup, you may not need any other customizations. However, there are two others that you need to be aware of.
The default implementation of what constitutes queue entry of having a state of 'Closed' is that it has been 'Approved' in the iConsole. The underlying values for what constitutes 'Approved' can vary depending on customer configuration. The default value for this is defined as the event having a current audit record with an Audit Type of 1 and a corresponding value of '1'.
The default implementation assumes that the process that builds the queues will run once daily, and will sample 1 day's worth of events each time it runs.
|
Copyright © 2014 CA.
All rights reserved.
|
|