Archive Integration Guide › Universal Adapter › Monitoring the Universal Adapter › Diagnostics and Error Recovery › Move Failed Emails Back to the Inbox

Move Failed Emails Back to the Inbox

The Universal Adapter can be instructed to move failed emails back to the Inbox so they can be re-processed. This can be useful, for example, if a server hosting an output (such as a mailbox or folder for EVF files) becomes temporarily unavailable. If the registry value TotalRetryTimeMinutes is, say, 24 hours and the server was offline over a weekend, the \Failed folder will be populated with e‑mails. The Universal Adapter will probably process these failed e‑mails successfully when the output is available again, so the administrator can confidently move them back to the Inbox for re-processing.

To do this, set the RetryFAILEDFolderMessages registry value in the UniversalAdapter registry key to 1 and then update the registry using the UpdateConfig registry value (see page 24).

This moves the emails to the Inbox, and sets the RetryFAILEDFolderMessages registry value back to 0.

Important! Setting the RetryFAILEDFolderMessages registry value has no affect on future failing e‑mails. It only moves emails currently in the \Failed folder.

Note: If both the RetryFAILEDFolderMessages and the FailBlockedMessages registry values are set to 1, the Universal Adapter first moves the failed e‑mails back to inbox, and then moves any emails that are failing and being re-processed to the \Failed folder.