We strongly recommend that you install the CMS server, gateway server, or CA DataMinder utility machines directly on the target server and do not user Terminal Services. But if this is not possible and you do need to use Terminal Services, be aware of the logon requirements on the target server or target machine.
Specifically, when you log on to the target server or utility machine using a Terminal Services connection, we recommend you use an account with rights to restart it. This is because the installation wizard may sometimes prompt you (during the file copying stage) to restart the target server or utility machine.
If you do not have rights to restart the server or utility machine, ensure that the colleague who will restart the server or utility machine on your behalf is already logged on before you run the installation wizard. If your colleague attempts to log on to the server or utility machine after the wizard has started, the installation will fail.
If you do need to restart the server or utility machine, you will need to reopen your Terminal Services connection.
Important! When you do this, you must log on to the server or utility machine using the same account that you used to start the installation wizard!
This is because for server or utility machine installations using Terminal Services, it is essential that the first account to log on to the server or utility machine after it restarts is the same account that launched the installation wizard. If a different account is the first to log on after the server or utility machine restarts, the installation will fail.
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