When an email is sent to a distribution list (DL), only the DL display name is visible in the To: field of the message, for example To: All Marketing. When processing an email addressed to a DL, the Universal Adapter can optionally expand the DL. That is, it connects to the organization's LDAP directory service to look up the DL members and identify the email addresses of the actual recipients.
If the Universal Adapter is configured to expand the DLs, it stores the individual recipients in the To: and Cc: fields. For example, if the display names are:
To: All Marketing
Cc: Spencer Rimmel
Then the stored recipients are actually:
To: Lynda Steel; Frank Schaeffer; Omar Abassi; Qi Xaopeng
Cc: Spencer Rimmel
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