External Agent COM API Reference Guide › Error Codes › Error Code Summary

Error Code Summary

Following a successful import operation, the return code from the External Agent is S_OK.

But if the import operation fails, an error code is returned to the source application. This section provides a summary interpretation for these error codes. Note that the returned code codes will include those generated by Microsoft APIs; these are not listed here.

• 0xE5630D18 "A mail event could not be created because the available disk space was less than the configured threshold."

  This error message may indicate that the cache is not being cleared quickly enough. If you get this error, wait before retrying to import the e-mail. If you continue to get this error, then you must halt the archive process and flag an alert.

• Any other error code that starts with 0xe563…

  These are CA DataMinder errors. You must consider these to be a fatal error for the associated e‑mail. Typically, this indicates that the data passed to the External Agent was invalid.

• Any other error codes are Microsoft errors. As above, you must consider these to be a fatal error for the associated e‑mail.

Note:  We strongly recommend that you log all error codes and their associated text representation, to allow problems to be diagnosed subsequently.

The External Agent API Library exports symbols for some of the most common success and error codes. These are described in the topics that follow.