Platform Deployment Guide › Known Issues (Deployment) › Event Import › Cannot Access an Exchange Mailbox

Cannot Access an Exchange Mailbox

When importing from an Exchange mailbox, the import operation may occasionally fail and report a ‘no user identifier available’ error. This is because the user account that the CA DataMinder Event Import service is logging on as does not have access to the mailbox. To check whether this user has the necessary permissions to open the mailbox:

1. Log on to Microsoft Outlook using the same user account as currently used by the Event Import service.
2. In Outlook, try to open the mailbox you want to import.
3. If this is unsuccessful, you may need to either:
   • Assign the necessary permissions to the current user.
   • Change the logon user that the service is using to be the same user account as the mailbox.
4. If step 2 is successful, then the access rights of the current user are not the problem in this case.