Network Integration Guide › Applying User Policy to NBA Events › Which User Policy Is Applied to NBA Events? › Applying Policy to IM Conversations

Applying Policy to IM Conversations

CA DataMinder policy engines apply Outgoing Email or Data In Motion triggers to IM conversations received from the NBA. Briefly, Outgoing Email triggers are always applied unless the IM conversation was conducted using a web-based IM application (such as www.ebuddy.com). Because such Web-based IM applications use the HTTPPOST file protocol, policy engines apply Data In Motion triggers to these IM conversations. If the NBA applies:

• Outgoing email triggers, the mechanism for determining which policy to apply is the same as for emails captured by the NBA. That is, the policy engine first tries to map a participant’s email address (or pseudo address) to a CA DataMinder user account. If the address is not recognized, the Unknown Internal Sender and External Sender machine policy settings on the policy engine determine which user policy is applied.
• Data In Motion triggers, the mechanism for determining which policy to apply is the same as for files captured by the NBA—see the previous section.

More information:

Machine Policy Changes

IM Participants