You can specify the supported file formats for emails downloaded via the iConsole Search Results screen. E‑mail events from the following sources are automatically downloaded in .MSG file format:
If the email is from a different source, then the iConsole checks the event for a ‘MAPI-enabled’ flag. If this flag does not exist, or cannot be read, then the iConsole checks a registry value on the front-end Web server to see which file format to use.
To configure this registry value, you need to add it to the Web registry key on the front‑end Web server. Within this registry key, add the following value:
Type: REG_SZ
Data: Specifies the default file format for any email downloaded using the iConsole which is not automatically downloaded in .MSG format. Set this to MSG, ZIP, or TXT.
If this setting does not exist or is left blank, and the email does not satisfy the criteria listed above, then the email can only be downloaded in .MSG file format if the mail body is in .RTF format. Otherwise, it will be downloaded as a .ZIP file containing an RTF representation of the email message, plus any attachments.
Note: To enable .MSG email download, the iConsole host server must be running Microsoft Outlook.
|
Copyright © 2014 CA.
All rights reserved.
|
|