Apply the BusinessObjects XI 3.1 SP4 Patch

Apply the SP4 patch to BOXI 3.1 SP3 (version 12.3.0.601).

To apply the SP4 patch

Acquire the BOXI 3.1 SP4 patch from CA. This patch is available here:
```
ftp://ftp.ca.com/CAproducts/CABI/CABI-3.x/boeXIR3_SP4/Windows
```
The fix is in a zip file:

cabi-windows-boeXIR3_SP4.zip

Contact CA Technical Support if you cannot access this location.
Unzip the patch file into a temporary directory.
Verify that the BusinessObjects CMS and application server are running.
Open a command console and change to the temporary directory.
At the command prompt, run one of the following commands:
For a GUI install:
```
biekpatch
```
For a silent install:
```
biekpatch -cp <CMS password> -ap <App server password>
```
Where <CMS password> and <App server password> are, respectively, the CMS administrator password and the password for the application server user.
A completion message displays. If the completion message indicates that:
- A reboot is required, reboot your reports server.
- An error occurred, see 'Troubleshooting the SP4 installation' below.
Check the product version to verify that the SP4 patch installed successfully:
1. Log onto the Command Management Console.
2. Select Settings, Product Version.
  If the version is 12.4.0.966, SP4 was installed successfully.

Troubleshooting the SP4 installation

The completion message for the SP4 patch installation includes an exit code:

0: The operation completed successfully. The patching completed successfully or the patch was not required.
3010: The operation completed successfully, but changes are not effective until the system has rebooted. Restart your reports server to complete the patching process.
16001: A file I/O error occurred: An error occurred reading patch.properties or patch_list.txt. The files may be missing or corrupt, or you supplied an incorrect patch_dir.
16003: An invalid path was passed to the biekpatch utility.
16005: Invalid arguments were passed to the biekpatch utility.