Administration Guide › Troubleshooting › Web Page Troubleshooting › Secure Web Site Is Not Exempt from Blockings or Warnings

Secure Web Site Is Not Exempt from Blockings or Warnings

Symptom:

A secure Web site is correctly exempted from blockings or warnings when a user first browses to the site, but when they later try to revisit the site during the same browser session, it triggers a blocking or warning.

Solution:

This is caused by misconfigured security settings for Internet Explorer. By default, these settings cause Internet Explorer to cache each secure Web page browsed during a single session. So if a user revisits the page, the page is loaded from the cache instead of the Web server. As a consequence, CA DataMinder is unable to verify the security settings during subsequent visits to the page, effectively nullifying the keystrength exemption settings in your control triggers.

To fix this problem, adjust the Internet Explorer security settings on each CA DataMinder endpoint computer.

To adjust Internet Explorer security settings

1. Open Internet Options in the Control Panel.
2. Go to the Advanced tab and scroll down to the Security settings.
3. Switch on the 'Do not save encrypted pages to disk' setting.

   (By default, this setting is turned off—that is, the check box is not selected.)