Note the following requirements for the External Agent API:
The External Agent is not supported on Windows 98 or ME machines.
The External Agent host machine must have either an Exchange compatible application or Lotus Notes installed.
For example, Outlook 2003. Furthermore, this must be the default email application on the target machine.
Versions 6, 6.5, 7 or 8.
(Applicable to the WgnImportConnector interfaces only)
For NTFS file systems, we recommend that you disable creation of 8.3 file names on the External Agent API host machine. If 8.3 file creation remains enabled, performance may be adversely affected.
The version of the External Agent API must match that of Event Import.
For example, if Event Import 6.0 is installed, you must use version 6.0 of the External Agent API. Also, Event Import must be configured to import EVFs.
If you use the External Agent API to convert emails from an archive into EVF files:
The EA API requires the EAS indexer process, IndexerService.exe, version 3.2.1.992, 4.2.0.1624, or 4.3.1.1962.
You can test whether CA DataMinder console users are able to retrieve e‑mails archived in EAS.
The EA API requires EMC EmailXtender version 4.8.263 or later and the EnableOrchestriaIntegration registry value
If the External Agent API and CA DataMinder (whether a server or client machine) are installed on the same machine but you subsequently uninstall the External Agent API, you must repair the remaining CA DataMinder installation to ensure it operates correctly after removing the External Agent API.
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