Content Classification Service Integration Guide › Fixing Incorrect Classifications › How to Identify and Fix Incorrect Classifications

How to Identify and Fix Incorrect Classifications

Automatic document classification can sometimes result in incorrect classifications (also known as 'false positives'). An incorrect classification may prevent legitimate users from accessing a document.

To fix an incorrect categorization by the CCS, an administrator manually configures the ccs.config file. The administrator can either exclude incorrect classifications or add missing classifications. You correct classifications by editing the ccs.config XML file.

Follow these steps:

1. Look up the current classification of the file. Which tool you use for the lookup depends on whether you are using a classification cache:

   Do one of the following:

   • (With CCS classification cache) Use CacheUtil to look up a classification:

     CacheUtil -export -verbose \\Share\file
     

     The output is saved under the following file name:

     verbose-output_yyyyMMddHHmm.csv 
     

   • (Without CCS classification cache) Classify the file offline. Copy the file to a local file system and run ClassificationUtil:

     ClassificationUtil -content c:\file -ccsservername server 
     

     The output is saved under the following file name:

     output_yyyyMMddHHmm.txt
     

     -content file

     Defines a file copied to the local file system.

     Example: c:\MyDocument.docx

     -ccsservername server

     Defines the CCS server name.

     Examples: myserver.mydomain.com, myserver, localhost

   • To see the original classifications and bypass existing fixes, use the following command:

     ClassificationUtil -content c:\file -ccsservername myServer 
         -remediation off
     

2. Log on to the CCS server machine and edit the file ccs.config.
3. Add an entry for each file that needs remediation.
   • If a classification is missing, write an Include action for this classification. The existing classifications remain.
   • If only some of the file's classifications are incorrect, write an Exclude action for those classifications. The correct classifications remain.
   • If all of a file’s classifications are incorrect, write an Exclude action with no classifications.

   Note: Available classifications are listed in the iConsole.

More information:

CCS Classifications