Policy Guide › Data Lookup › Overview › Data Lookup Failure Mode

Data Lookup Failure Mode

The Data Lookup Failure Mode setting determines how to handle emails if the Data Lookup command cannot run. This can happen if, for example, there is a syntax error or the computer cannot connect to the Microsoft Exchange server to extract Address Book details. This last reason particularly affects laptop users.

If an emails meets all the trigger criteria but the Data Lookup command cannot run, you can set the lookup failure mode to:

Fire trigger

The trigger is always activated.

Do not fire trigger

CA Data Protection ignores the email and the trigger does not activate.

Block event (client only)

Only available for outgoing emails. This option varies, depending on whether a CA Data Protection client agent or server agent is processing the email.

• If a client agent is processing the email, CA Data Protection always blocks the email with an accompanying notification message. This message is defined by the Terminate E-mail Processing settings. Find these settings in the System Settings, User Notifications folder.
• If a server agent is processing the email, CA Data Protection always activates the trigger. Note that the range of available control interventions is more limited for CA Data Protection server agents.