Release Notes › Known Issues › Tracking ID 705-19: Antivirus Exceptions

Tracking ID 705-19: Antivirus Exceptions

We recommend that you exclude the CA Data Protection program (%wgninstalldir%) and data (%wgndatadir%) directories from antivirus checks. This improves performance and ensures that the data is not corrupted by antivirus suites.

Exclusions are required for all CA Data Protection binary and data directories, processes, and other critical application components. CA Data Protection uses encryption schemes for securing all CA Data Protection BLOB data files and folders. Some of these data files and folders should not be scanned or modified by the enterprise wide antivirus scanning tool. Scanning these CA Data Protection binaries, data files, and folders can lead to application corruption and malfunction. If the application malfunctions, you may need to restore those CA Data Protection components and servers.

Central Management Server

The CA Data Protection Central Management server installation and configuration uses CA Data Protection binary directories, BLOB data directories, and wgn processes running in memory.

Exclude the following binaries, directories and processes from antivirus checks:

Exclusions to CA Data Protection Binaries:

"%PROGRAMFILES(x86)%\CA\CA DataMinder"
"%PROGRAMFILES%\CA\CA DataMinder"

Working Directory (BLOB file location):

%ProgramData%\CA

This file location can also be the path provided during CA Data Protection installation.

CA Data Protection Processes

• wgninfra.exe
• wgncon.exe

iConsole Server

The CA Data Protection iConsole server installation and configuration uses CA Data Protection binary directories and wgn processes running in memory.

Exclude the following binaries, directories and processes from antivirus checks:

Exclusions to CA Data Protection Binaries:

"%PROGRAMFILES(x86)%\CA\CA DataMinder"
"%PROGRAMFILES%\CA\CA DataMinder"

Working Directory:

%ProgramData%\CA 

This file location can also be the path provided during CA Data Protection installation.

CA Data ProtectionProcesses:

• Wgninfra.exe

Policy Engine, Gateway, and Importer Server

The CA Data Protection Policy Engine, Gateway, Importer server installations and configurations include CA Data Protection binary directories, BLOB data directories, and wgn processes running in memory.

Exclude the following binaries, directories and processes from antivirus checks:

Exclusions to CA Data Protection Binaries:

"%PROGRAMFILES(x86)%\CA\CA DataMinder"
"%PROGRAMFILES%\CA\CA DataMinder"

Working Directory (BLOB file location):

%ProgramData%\CA 

This file location can also be the path provided during CA Data Protection installation.

CA Data Protection Processes

• Wgninfra.exe (Infrastructure)
• Wgncm.exe ( Collection Manager)
• wngpesv.exe (Policy Engine)
• Wngpesv64.exe (Policy Engine)
• Wgnphub.exe (Policy Engine Hub)
• Wgnimp.exe (Importer)
• Wgnimpsv.exe (Importer)
• Wgnmstub.exe (used by PE Server)

Server Agents (Exchange, Domino, SMTP) and Universal Adapter

The CA Data Protection Server Agent installation and configuration uses CA Data Protection binary directories, Policy Engine Services components, and wgn processes running in memory.

Exclude the following binaries, directories and processes from antivirus checks:

Exclusions to CA Data Protection Binaries:

"%PROGRAMFILES(x86)%\CA\CA DataMinder"
"%PROGRAMFILES%\CA\CA DataMinder"

Working Directory (BLOB file location):

%ProgramData%\CA

This file location can also be the path provided during CA Data Protection installation.

Exclusions to Policy Engine Hub Components:

• Wgnphub.exe (Policy Engine Hub)

CA Data Protection Processes for Server Agent:

• WgnIBMCM.exe
• UASrv.exe

Workstation Agent (End Point)

The CA Data Protection Workstation Agent installation and configuration uses CA Data Protection binary directories and wgn processes running in memory.

Exclude the following binaries, directories and processes from antivirus checks:

Exclusions to CA Data Protection Binaries:

"%PROGRAMFILES(x86)%\CA\CA DataMinder"
"%PROGRAMFILES%\CA\CA DataMinder"

Working Directory (BLOB file location):

%ProgramData%\CA

This file location can also be the path provided during CA Data Protection installation.

CA Data Protection Processes:

• Wgninfra.exe (Infrastructure service)
• wgncon.exe (Admin Console)
• wgnamsvr.exe (Application Monitor)
• WgnFSA64.exe (File Scanning Agent 64-bit)
• WgnFSA.exe (File Scanning Agent)
• WgnRFSA.exe (Remote FSA)

Content Indexer Server

The CA Data Protection Content Indexer Server installation and configuration uses CA Data Protection binary directories and wgn processes running in memory.

Exclude the following binaries, directories and processes from antivirus checks:

Exclusions to CA Data Protection Binaries:

"%PROGRAMFILES(x86)%\CA\CA DataMinder"
"%PROGRAMFILES%\CA\CA DataMinder"

Working Directory (BLOB file location):

%ProgramData%\CA

This file location can also be the path provided during CA Data Protection installation.

CA Data Protection Processes:

• wgncon.exe
• wgnautui.exe
• wgnCI.exe
• wgninfra.exe
• wgnMSTUB.exe
• wgncp.exe

Common Module

The following process is present in all machines that have CA Data Protection installed and must be excluded from antivirus checks.

• Wgncheck.exe