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Exchange and Outlook Import Requirements

Before running an import operation to import emails directly from an Exchange server or emails in .MSG or .PST files, note the following requirements.

Exchange Server

Event Import can import emails sent using Microsoft Exchange Server 2010 or 2013.

Event Import Host Machine

Install Event Import on a gateway server.

PST and MSG type operations

The Event Import host machine must be running:

Microsoft Outlook 2010 or 2013

Outlook must be the default email application on the host machine.

Important! You cannot use an Exchange Server Management Pack instead of Outlook on the host machine! You must use 32-bit Outlook as your MAPI client. You cannot use 64-bit Outlook to import .MSG or .PST files.

MSG only

To import .MSG message files saved in Outlook, Outlook must be installed on the Event Import host machine.

PST only

If using Outlook 2010 or later, you can create two types of .PST archive file, a ‘Personal Folders file’ or a ‘Personal Folders file (97-2002)’.

To import a ‘Personal Folders file’ into CA Data Protection, you must have Outlook 2010 or later on the Event Import host machine. If you have an earlier version of Outlook, the import operation may fail.

EXCH type operations

Mailbox user must be in GAL

When you import emails directly from mailboxes on an Exchange server, the user associated with the source mailbox must be in the Exchange Global Address List (GAL) at the time of the import operation.

MAPI client and CDO 1.2.1

The Event Import host server requires Microsoft Exchange Server "Messaging API and Collaboration Data Objects 1.2.1".

This software is typically referred to as the 'MAPI client and CDO 1.2.1' component. Download the 'MAPI client and CDO 1.2.1' component from the Microsoft Web site. We recommend using the latest build, which is unrelated to the 1.2.1 version number.

Important! Before you install the 'MAPI client and CDO 1.2.1' component on the Event Import host machine, verify that Microsoft Outlook is not also installed. If Outlook is installed, uninstall it.

For complete information on the platforms, operating systems, database products, and the supported versions, see the CA Data Protection 15.0 Compatibility Matrix.

More information:

Event Import Types

Importing from Exchange Requires MAPI Client and CDO 1.2.1 Component