Platform Deployment Guide › Known Issues (Deployment) › Quarantine Manager › Quarantined Emails

Quarantined Emails

Note the following issues for encrypted emails that are held in quarantine:

Some encrypted emails cannot be decrypted while in quarantine

If CA Data Protection quarantines an encrypted email, a copy of the email is held in the quarantine queue on the CMS. If possible, the copy is stored in clear text (that is, unencrypted).

• Emails encrypted using Voltage SecureMail

  If CA Data Protection quarantines an encrypted email, it can decrypt the email and apply policy based on the text content. A decrypted version of the email is available to reviewers in the iConsole while the email is held in quarantine.

• Other encrypted emails

  Encrypted emails detected by the Exchange or Domino server agents are not decrypted by CA Data Protection. Such emails cannot be read by a reviewer if they are quarantined and may not be readable by the recipients if released from quarantine.

Some encrypted emails are decrypted when they are released from quarantine

If possible, encrypted emails are decrypted before they are added to the quarantine queue. But when a reviewer releases an encrypted email from quarantine, it is not always possible to re-encrypt the email.

• Emails encrypted using Voltage SecureMail

  When the email is released from quarantine, it is re-encrypted before being forwarded to external recipients.

  But the email is not re-encrypted when it is forwarded to internal recipients. The email is forwarded unencrypted to internal recipients.

• Other encrypted emails

  Applies only to encrypted emails captured by Outlook or Notes endpoint agents or the Exchange 2010 and 2013 server agent (where the TransportDecryptionSetting is set to Mandatory).

  When the email is released from quarantine, it is forwarded unencrypted to the intended recipients.