Release Notes › Known Issues › Tracking ID 700-47: New Users May See Certificate Errors in Mozilla or Opera Browsers

Tracking ID 700-47: New Users May See Certificate Errors in Mozilla or Opera Browsers

Symptom:

If a new user logs on to a machine where the Client Network Agent is installed, the user may see certificate errors when using Mozilla or Opera browsers. The errors occur because the 'CA Data Protection Root' certificate is not automatically trusted by the browser.

Solution:

There are several ways to make the browser trust the certificate.

• The user can manually 'trust' the certificate in Opera or add an exception in Mozilla browsers.
• The user or administrator can restart the machine or the CA Data Protection Policy Engine Service.
• An administrator can install the certificate in the appropriate certificate stores using utilities provided by Mozilla or Opera.

Note: Internet Explorer, Safari, and Google Chrome are not affected by this issue.