Reports Integration Guide › Troubleshooting › Reports: Problems running BusinessObjects Reports for CA Data Protection › BusinessObjects Reports in PDF Format Display in New Window Instead of Home Page Portlet

BusinessObjects Reports in PDF Format Display in New Window Instead of Home Page Portlet

Symptom:

The output format for BusinessObjects reports can be set to PDF, but when you add a PDF report to a portlet on the iConsole home page, the report displays in a new window.

Solution:

You can only display PDF reports in a home page portlet if the Acrobat PDF Reader add-on is enabled for your browser. If you are using a 32-bit browser, verify that this add-on is enabled.

However, this add-on is not supported in 64-bit browsers such as Internet Explorer (64-bit). If you are currently using a 64-bit browser, we recommend that you switch to a 32-bit version of the browser when using the iConsole.

For example, the Start menu in 64-bit editions of Windows 7 lists two versions of Internet Explorer:

• 32-bit version: 'Internet Explorer'
• 64-bit version: 'Internet Explorer (64 bit)'

Choose the 32-bit version when using the iConsole.