Platform Deployment Guide › Quarantine Manager › Pre-deployment Considerations › If Using Outlook Endpoint Agents and the Exchange Server Agent

If Using Outlook Endpoint Agents and the Exchange Server Agent

If you want to quarantine emails without notifying the sender, you must use the Exchange server agent. It is not possible to quarantine emails silently using an Outlook endpoint agent. This has implications if your CA Data Protection deployment uses both Outlook endpoint agents and an Exchange server agent.

By default the Exchange server agent does not reprocess emails that have already been processed by an Outlook agent. Therefore, an email cannot normally be quarantined by the Exchange server agent if other policy triggers have already been applied by an Outlook agent.

To fix this, you must explicitly configure the Exchange server agent to reprocess (and apply quarantine actions) to emails already processed by an endpoint agent.

Follow these steps:

1. Go to this registry key on the Exchange server:

   HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA DataMinder
     \CurrentVersion\Exchange
   

2. Add this registry value to the \Exchange registry key:

   ReprocessClientEmails
   

   The ReprocessClientEmails registry value is described in the 'Exchange, Domino and IIS SMTP' chapter of the Message Server Integration Guide.

More information:

Automatic Registry Values