Reports Integration Guide › Troubleshooting › Universe: Administrators Cannot See CA Data Protection Folder in the CMC

Universe: Administrators Cannot See CA Data Protection Folder in the CMC

Symptom:

When administrators browse documents in the Central Management Console (CMC), they can see the CA Reports folder, but they cannot see the CA Data Protection Reports subfolder.

Note: The full path is Documents/Public Folder/CA Reports/CA Data Protection Reports.

Reason:

The CA Data Protection-specific content for BusinessObjects Enterprise did not install successfully.

Solution:

Follow these steps to determine whether the Universe installed correctly.

1. Did you run InstallUniverse.bat run after installing CA Business Intelligence?

   InstallUninverse.bat installs the Universe.

2. If you did run InstallUniverse.bat, were any errors listed in the biconfig.log file?

   New entries are appended to the end of the log file, so inspect the final entries. Example errors in biconfig.log include the following:

   ERROR ReportingDeployUtility - Error connecting to the BusinessObjects system. Error: Server bo-srvr:6400 not found or server may be down (FWM 01003) - Check the BOXI server is up and the BOXI server name and port are correct
   

   ERROR ReportingDeployUtility - Error connecting to the BusinessObjects system. Error: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) - BOXI users (e.g. Administrator) credentials may have been entered incorrectly
   

   ERROR BaseConfigurationHandler - Error setting the enterprise authentication properties. Error: Index: 0, Size: 0 - The BOXI user account used to install the universe and reports may not have enough privileges install.
   

   Note: Other errors relating to the database connection are not available in biconfig.log, because these errors are not verified during the installation. If the database connection is configured incorrectly, you see an error when you attempt to run a BusinessObject report for CA Data Protection (see step 4 below).

3. If you did run InstallUniverse.bat, did you supply:
   • The correct name or IP address of the BusinessObjects (BOXI) server?
   • The correct port number for the BusinessObjects (BOXI) server? This is the port that the BusinessObjects CMS listens on. The default port is 6400.

   Verify that you did supply the correct server and port details by logging on to the BusinessObjects CMC.

4. Do you see the error message 'CMS is not contactable' when you run a BusinessObject report for CA Data Protection?

   If you see this message, verify that the BusinessObjects CMS service is running. Log on to the BusinessObjects Central Configuration Manager (CCM). Then verify that the web server, application server, Server Intelligence Agent (SIA) and all sub-services are running.

   Note: The 'CMS' in these instructions is the BusinessObjects Central Management Server, which manages the entire BusinessObjects Enterprise system. Do not confuse this BusinessObjects CMS with the CA Data Protection Central Management Server.

5. Re-run InstallUniverse.bat. Ensure that you supply the correct configuration parameters.