Administration Guide › Troubleshooting › E-mail Troubleshooting › Integration With Outlook Stops Working

Integration With Outlook Stops Working

Symptom:

Email triggers stop working for Microsoft Outlook.

Reason:

The Office Safe Mode feature in Microsoft Outlook can disable (sometimes silently) Outlook add-ins that are deemed to prevent Outlook from functioning correctly. This can result in the CA Data Protection Outlook Integration feature (wgnemol.dll) being disabled.

Solution:

Check the Outlook list of disabled items. If the CA Data Protection Outlook Integration feature is listed, try to re-enable the feature. There are two methods for doing this:

Solution 1: Automatically re-enable CA Data Protection Outlook Integration

You must manually add certain values to the following registry key:

HKEY_LOCAL_MACHINE\Software\ComputerAssociates\CA Data Protection\CurrentVersion\EMail

Or for 32-bit Outlook client running on a 64-bit OS:

HKEY_LOCAL_MACHINE\Software\WOW6432Node\ComputerAssociates\CA Data Protection\CurrentVersion\EMail

Within this registry key, the registry values that you need to add are:

OutlookMonitorIntervalInSeconds

Type: REG_DWORD

Data: Specifies how often CA Data Protection verifies whether the Outlook client agent is disabled in the current session. (A security feature in Outlook can automatically disable certain add-ins). Set this option to 0 to disable monitoring. Specifically, it checks the registry for the wgnemol.dll name and path.

Default: 5 seconds

OutlookRepairDisabledExtension

Type: REG_DWORD

Data: Specifies whether CA Data Protection should re‑enable the Outlook client agent if it is found to be disabled. If this registry value is set to a non-zero value and the Outlook client agent is found to be disabled, CA Data Protection re-enables the client agent and writes a Windows application log entry to that effect.

Default: 0 (do not re-enable)

Note: If CA Data Protection discovers that Microsoft Outlook had disabled the Outlook client agent but CA Data Protection has since re-enabled it (for example when Microsoft Outlook is restarted), it writes a Windows application log entry to that effect.

Solution 2: Manually re-enable CA Data Protection Outlook integration

1. On the affected machine, open Microsoft Outlook and choose Help, About Outlook.
2. In the About dialog, click the Disabled Items button.
3. In the Disabled Items dialog, enable the wgnemol.dll add-in (if listed).
4. Restart Microsoft Outlook.

Note: If both methods fail to fix the problem, contact CA Technical Support (http://ca.com/support).