iConsole User Guide › Logging On › Logon FAQ

Logon FAQ

Why must I log on?

If the CMS cannot authenticate you, you are taken to the iConsole Logon page . This happens if:

• Your CMS or CA Data Protection account is not set up for Single Sign-On, or
• Your CMS or CA Data Protection account is set up for Single Sign-On, but you are accessing the iConsole from outside the CMS network domain.

Can I change my password?

If you are required to enter a password when logging on to the iConsole, a user with administrator privileges can change that password:

1. Click Settings on any iConsole page.

   The Preferences screen opens.

2. Click 'Change Password'. You need administrator privileges to see this button.

   The Change Password screen opens.

3. Type in your current password, then type in and confirm your new password, and click Apply.

   Your password is changed.

If my iConsole session times out, must I log on again?

By default, iConsole sessions terminate automatically if no user activity (key presses or mouse clicks) is detected for 20 minutes. If this happens, you are taken to the iConsole Logon page. This automatic session timeout is for security and performance reasons.

If your iConsole session times out and Single Sign-on is enabled, you can click Connect or press Enter without re-entering your user name and password. If Single Sign-on is not enabled, you do need to re-enter your user name and password.

Can I change the iConsole session timeout?

Yes. The session timeout is configurable. To lengthen or shorten the timeout, your iConsole administrators must modify a registry value on the iConsole server. Contact your iConsole administrators for further details.

Can I log on as different users in Internet Explorer 7 or later?

No. It is not possible to use Internet Explorer tabs to log in as different users because of the following limitation in Microsoft Internet Explorer 7 and 8:

Internet Explorer enables you to view multiple web sites in a single browser window using tabs. In the iConsole, if a user tries to log in as different users in two of these tabs, then the session login details of the iConsole in the first tab is overwritten. This is because IE7 tabs share session cookies and so tabs must share the session for a particular domain or URL.