Platform Deployment Guide › Mapping Events to Users › Mapping Emails to Users › Email Server Agents

Email Server Agents

CA Data Protection uses the following process to map emails captured by an Exchange or Domino server agent to users.

Searching by user

The sender and recipient addresses are all stored in the address table. If a reviewer subsequently searches for that email, CA Data Protection maps these addresses onto CA Data Protection users when the search runs.

Which user policy is applied?

The policy engine (PE) first determines whether the sender’s email address matches an internal address pattern.

• If it does and the sender can be mapped onto an existing CA Data Protection user account, the PE applies that user’s policy.
• If no matching CA Data Protection user can be found, or if the sender is deemed to be external, the PE applies a default policy.

More information:

Default Policies for Emails From Unrecognized Senders