Platform Deployment Guide › Mapping Events to Users › Introduction

Introduction

CA Data Protection needs to associate captured events with participants in order to allow reviewers to search for events by user. CA Data Protection also requires a mechanism to determine which user policy to apply to these events.

For emails and IM conversations, this mapping is typically based on email addresses. This guide therefore also describes how CA Data Protection maps email addresses onto user accounts, and lists which CA Data Protection features use address mapping. Finally, it includes some FAQs about address handling in CA Data Protection.

When mapping email addresses to user names, CA Data Protection intercepts or imports an email and extracts the addresses of the sender and recipients (1). Linked tables in the CMS database (2) enable CA Data Protection to map the email address of each participant to an existing CA Data Protection user (3).