External Agent COM API Reference Guide › External Agent Requirements

External Agent Requirements

Note the following requirements for the External Agent API:

Operating system

The External Agent is not supported on Windows 98 or ME machines.

Email solution

The External Agent host machine must have either an Exchange compatible application or Lotus Notes installed:

• Microsoft Exchange: For example, Outlook 2000 or 2003. Furthermore, this must be the default e‑mail application on the target machine.
• Lotus Notes: Version 5 or later.

File system

(Applicable to the WgnImportConnector interfaces only) For NTFS file systems, we recommend that you disable creation of 8.3 file names on the machine hosting the External Agent cache folder. If 8.3 file creation remains enabled, performance may be adversely affected.

To disable 8.3 file creation, set the registry value NtfsDisable8dot3NameCreation to 1 (one); for further details, search for this registry value on www.support.microsoft.com.