Platform Deployment Guide › Before You Start using CA DLP › 11. Set Up Support for Unicode Characters

11. Set Up Support for Unicode Characters

All CA DLP consoles now support Unicode character sets. For example, it is now possible in the Data Management console to search for emails containing strings of Far Eastern characters.

CMSs and Gateways

To implement Unicode support on Oracle CMSs or gateways, you need to set up the database for CA DLP to use UTF-8 encoding for the DBMS code page. For details, see the Database Guide; search the index for ‘UTF-8’.

Note: There is no equivalent requirement for SQL Server databases. SQL Server databases automatically support Unicode characters.

Client Machines

You need to implement Unicode support on all CA DLP client machines that are likely to capture emails and other events containing Unicode characters (for example, Far Eastern text captured on an English OS).

To implement Unicode support on each of these client machines, you must edit the startup.properties file on each one to manually specify UTF-8 character encoding:

1. Stop the 'CA DLP infrastructure' service. From a command prompt, run:

   net stop wgninfra
   

2. Edit the startup.properties file. Find this file in the \system subfolder of the CA DLP installation folder.
3. Open this file and add the following line to the [Database] section:

   db.charset=UTF-8
   

4. Restart the CA DLP infrastructure service. From a command prompt, run:

   net start wgninfra