Message Server Integration Guide › Exchange, Domino and IIS SMTP Integration › Server-side Interactive Warnings › Deployment Procedure for Interactive Warnings › Create a Compliance Release Mailbox for Exchange Agents

Create a Compliance Release Mailbox for Exchange Agents

The procedure setting up interactive warnings varies according to which version of Exchange you are using. The steps are summarized below:

1. Create a Compliance Release mailbox:
   • Exchange Server 2003: To set up interactive warnings on your Exchange server, you must create a Compliance Release mailbox on every Exchange server you want to configure for interactive warnings.
   • Exchange Server 2007 or 2010: To set up interactive warnings on your Hub Transport Servers, you must create a Compliance Release mailbox account for each Active Directory site. This account must then be associated with a mailbox hosted by that site. You only need to create one mailbox account for each site.
2. Set the primary SMTP address of the mailbox.

   To enable CA DLP to identify emails destined for the mailbox you created in step 1, this mailbox must have ‘cadlp.’ as the first element of its primary SMTP address. For example:

   Exchange Server 2003: cadlp.<servername>@<domain>

   Exchange Server 2007 or 2010: cadlp.<sitename>@<domain>

3. Create a new, mailbox‑enabled user in Exchange. We recommend that you:
   • Specify an Exchange mailbox alias when you create the mailbox and that this alias starts with:

     Exchange Server 2003: cadlp.<servername>

     Exchange Server 2007 or 2010: cadlp.<sitename>

   • Change the mailbox Display Name or Full Name to, for example, ‘Compliance Release’. This name is displayed in the To: field in the user’s reply to a warning message.

     Note: You can set this name when creating the user or change it afterwards.

4. You may need to manually add an SMTP address to the mailbox user that conforms to the alias recommendations in step 3. You only need to do this if:
   • You did not follow the mailbox alias recommendations in step 3, and
   • Exchange Server does not have a recipient policy that automatically creates an SMTP address based on the Exchange mailbox alias (that is, with %m in the userformat).

   If you do need to manually add an SMTP address:

   1. Use the correct address format. This depends on the Exchange version:

      Exchange Server 2003: cadlp.<servername>@<domain>

      Exchange Server 2007 or 2010: cadlp.<sitename>@<domain>

   2. Designate the address as the primary SMTP address for the mailbox. To do this:

      Exchange 2003: Use the 'Set As Primary' option.

      Exchange 2007 and 2010: Use the 'Set as Reply' option.