Policy Guide › Intervention Setting › Intervention Option: Warn (Personal)

Intervention Option: Warn (Personal)

Available for: Incoming emails, outgoing emails, Web pages. But note that this warning option is not available for emails detected by an Exchange or Domino server agent.

Not available for: Application Monitor, Data At Rest, Data In Motion.

Choose Warn, but allow. Personal to display a modified Warning dialog whenever CA DLP detects an unauthorized Web page, data submission, or email. Just like the standard Warning dialog, this lets the user choose whether to continue or not. Most importantly, it also allows the user to mark a Web page or email as 'Personal'. There are three dialog buttons:

Personal

Users can click this button to indicate that they are opening or sending a personal email or that they are browsing the Web page for personal reasons. This overrides the warning, and allows the user to continue. It also generates a 'disregarded warning' event, though the event itself is identified as a personal email or Web page in the Console.

Important! If the user clicks Personal, the Web page or email content is not recorded, even if the control action setting Capture Disregarded Warnings? is set to True.

Cancel

If the user clicks Cancel, this generates a heeded warning. In effect, the user accepts the warning and abandons the data submission or file upload, or quits trying to open or send the email or browse the prohibited Web page.

Continue

If the user clicks Continue, this generates a disregarded warning. The user is allowed to open or send the email anyway, or browse the Web page, or complete the data submission or file upload, but CA DLP records the fact that the user did this despite being explicitly warned against doing so.

Note: A disregarded warning does not necessarily imply any misconduct by the user. For example, a user may want to send a non-encrypted email, in breach of corporate guidelines, because it concerns a trivial matter.

In all cases, you can capture the associated event. You can also forward emails to another address, send automatic replies to incoming emails, and redirect Web users to alternate URLs.

More information:

Intervention Setting