Deployment Guide › Third-Party Integration › External Agent API › External Agent API Requirements

External Agent API Requirements

Note the following requirements for the External Agent API:

• Operating system: The External Agent is not supported on Windows 98 or ME machines.
• Email solution: The External Agent host machine must have either an Exchange compatible application or Lotus Notes installed:
  • Microsoft Exchange: For example, Outlook 2003. Furthermore, this must be the default email application on the target machine.
  • Lotus Notes: Versions 6, 6.5, 7 or 8.
• File system: Applicable to the WgnImportConnector interfaces only.

  For NTFS file systems, we recommend that you disable creation of 8.3 file names on the External Agent API host machine. If 8.3 file creation remains enabled, performance may be adversely affected.

• Compatibility with Event Import: The version of the External Agent API must match that of Event Import.

  For example, if Event Import 5.0 is installed, you must use version 5.0 of the External Agent API. Also, Event Import must be configured to import EVFs.

• Archive integration: If you use the External Agent API to convert emails from an archive into EVF files:
  • EAS: The EA API requires the EAS indexer process, IndexerService.exe, version 3.2.1.992, 4.2.0.1624, or 4.3.1.1962.

    You can test whether CA DLP console users are able to retrieve e‑mails archived in EAS.

  • EMC EmailXtender: The EA API requires EMC EmailXtender version 4.8.263 or later and the EnableOrchestriaIntegration registry value
• Uninstallation: If the External Agent API and CA DLP (whether a server or client machine) are installed on the same machine but you subsequently uninstall the External Agent API, you must repair the remaining CA DLP installation to ensure it operates correctly after removing the External Agent API.

More information:

Before Installing a CA DLP Server

RDM, EAS and Windows 2003

Install the External Agent API