Deployment Guide › Known issues › Windows XP and 2003

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Windows XP and 2003

RDM, EAS and Windows 2003

This is a test you can run to confirm that CA DLP console users can retrieve e‑mails archived in the Zantaz Exchange Archive Solution (EAS).

  1. On the Remote Data Manager (RDM) server, ensure that you are logged on to Windows with the same logon account as that used by the CA DLP infrastructure service (wgninfra.exe).
  2. Open Internet Explorer and use the following URL to browse to EAS: 
    http://<EASWebServer>/EAS_APP
  /easweb.dll?ServerGetMsg&msgid=
  <MSGID>&serverID=<ServerID>&compressed=0

    where:

    <EASWebServer>

    Is the name or IP address of the EAS IIS server.

    <MSGID>

    Is the numerical EAS message ID to be retrieved.

    <ServerID>

    Is the numerical ID of the EAS server containing that message.

    If Internet Explorer can retrieve a .MSG file from EAS in this way without being prompted for Windows credentials, then it will also be possible for RDM to do so.