Troubleshoot Cross-Enterprise APM › Correlation ID NotFound

Correlation ID NotFound

Symptom:

The Correlation ID was not fund in the SMF record.

Solution:

CA SYSVIEW have not been able to find the decoration. For more information about how this decoration is done, see About Cross-Process Transaction Traces.

Note: A decoration is the transaction attribute annotation.

When CA SYSVIEW finds a decorated transaction, it takes the following actions:

1. Create a Correlation IDs segment in the SMF record for the transaction.
2. Write the SMF record to the Cross-Enterprise APM TCP/IP port.

To verify that the SMF record for a transaction contains the correlation ID, execute the CA SYSVIEW CTRANLOG command. Select an SMF record that was run as the result of some front-end application. Ensure that the SMF report contains a Correlation IDs segment. If this segment is not in the SMF record, CA SYSVIEW did not find it in the transaction and the record was not sent to the agent.

Possible reasons why SMF records are not given with a correction ID:

• The front-end web services, CTG, and MQ traces are not properly configured. Check the agent log for errors that are related to respective front-end traces and correct them.
• If the front-end traces are configured properly, then it could be a CA SYSVIEW specific issue. Contact your CA SYSVIEW administrator if so.