Upgrade Guide › Upgrading Server and Endpoint Components › Troubleshooting

Troubleshooting

Post-Install Configuration is Not Complete

(Solaris only)

Symptom:

If CA ControlMinder is running in the global zone, the installer must unload the CA ControlMinder kernel before upgrading. It is possible that the installer fails to unload the kernel, and the switch cannot proceed automatically. You see the following error message:

The installer could not unload CA ControlMinder and switch to the new version.
The post-install configuration is not complete.
In order to complete the installation process, choose one of the following options:
-Shut down and unload CA ControlMinder, then run /opt/CA/AccessControl/lbin/switch_ver.sh
-Reboot the machine. The installation process continues automatically.

Solution:

Follow the instructions in the message to switch manually.

Do one of the following:

• Switch manually to the upgraded version without rebooting.
  1. Shut down CA ControlMinder.
  2. Unload CA ControlMinder.
  3. Run /opt/CA/AccessControl/lbin/switch_ver.sh in the global zone.
  4. Run /opt/CA/AccessControl/lbin/switch_ver.sh in the internal zones.

     The upgraded version of CA ControlMinder starts running.

• Switch to the upgraded version after rebooting.
  1. Reboot the machine running the global zone.
  2. Wait approximately 10 minutes before logging on again.

     The upgraded version of CA ControlMinder starts running.