Troubleshooting Guide › Troubleshooting SAM › SAM Feeder Polling Inconsistent In a Load Balancing Environment

SAM Feeder Polling Inconsistent In a Load Balancing Environment

Symptom:

I notice that the SAM feeder polling demonstrates inconsistent behavior when working in an environment that contains a primary and a load balancing Enterprise Management Servers.

Solution:

When you work in an environment that contains a load balancing Enterprise Management Server you must place the feeder polling directory in a shared location on the network. You map the full pathname to shared directory from both Enterprise Management Servers.

Follow these steps:

1. In CA ControlMinder Enterprise Management select Users and Groups, Tasks, Modify Admin Task.
2. Search for and select the Import Endpoints Or Accounts task.
3. Expand the Import Endpoints or Accounts task.
4. Specify the SAM feeder polling folder in the Folder for Polling (absolute path) field. For example: /Z:/Feeder ).
5. Click OK and then click Submit.
6. Navigate to the following path where JBoss_HOME indicates the directory where you installed JBoss:

   JBoss_HOME/server/default/deploy\/dentityMinder.ear/custom/ppm/default/feeder.properties   
   

7. Specify the full pathname to the shared folder as follows: FOLDER_FOR_POLLING=Z:/Feeder

   Important! Perform this procedure on each Enterprise Management Server in your environment.