ReportAgent Fails to Send Reports to the Enterprise Management Server

Symptom:

I started UNAB and verified that the ReportAgent daemon is running but I cannot view reports in CA ControlMinder Enterprise Management.

Solution:

Use the following procedure to troubleshoot this issue:

Check the syslog for Message Queue server communication-related error messages in the 'UNAB EP communication problems with ENTM' section.
Verify that the audit_enabled token under the [ReportAgent] section in the accommon.ini file is set to 1, If you want to send reports data to CA User Activity Reporting.
Enable ReportAgent debugging.
Set the debug token under the [ReportAgent] section in the accommon.ini file to 1
Review the UNAB reports debug file unab2xml.log. The file is located in the following directory:
```
/opt/CA/AccessControlShared/log
```
Run the ReportAgent manually to generate a UNAB database snapshot:
```
/opt/CA/AccessControlShared/bin/ReportAgent -debug 0 -task 2 -now 
```
Note the following:
- Add the path '/opt/CA/AccessControlShared/lob' to $LD_LIBRARY_PATH before you run the ReportAgent manually.
- Remove the .dat files from the /opt/CA/AccessControlShared/data/audit2txt/ directory before you manually run the ReportAgent.
- For more information about ReportAgent utility debug mode, refer to the Reference Guide.