Troubleshooting Guide › Troubleshooting UNAB › Failed to Install UNAB

Failed to Install UNAB

Symptom:

I customized the installation package but when I attempt to install UNAB on the endpoint, the installation fails.

Solution:

Use the following procedure to troubleshoot the problem.

1. Review the UNAB installation log file, uxauth_install.log for errors. By default, the file is located in the following directory:

   /opt/CA/uxauth
   

2. Export the UNAB installation log file and send the file to CA Support.
3. Run the installation process in debug mode:
   • For native package installations, create a file named seos_debug_on in /tmp directory and assign a debug level, between 0-9 to the file.
4. Run the native package in debug mode:
   • AIX— add -e<log_file_name> flag to the install command
   • HP-UX—review the installation log file that the swinstall generates for swjob
   • Linux—add -vv flag to the install command
   • Solaris—add -v flag to the install command