ProductExplorer Not Started

Troubleshooting Guide › Installing CA ControlMinder Endpoints and Server Components › ProductExplorer Not Started

ProductExplorer Not Started

Symptom:

When I insert the CA ControlMinder Server Components DVD for Windows into my optical drive, the ProductExplorer does not start.

Solution:

Do the following:

Navigate to the optical disc drive directory and double-click the ProductExplorerx86.EXE file.
Enable autorun to startup the ProductExplorer automatically.

Licensing Error Occurs When Upgrading to CA Licensing 1.9.04

Valid on UNIX

Symptom:

When I upgrade CA ControlMinder, the new CA Licensing rpm script (1.9.04) first executes. The uninstaller for the previous rpm script then executes and the following error message records in the UNIX syslog:

<Error opening lic98.err - /opt/CA/SharedComponents/ca_lic/lic98.err, original code=5000>2E2U eTrust Access Control for UNIX <Error opening lic98.err - /opt/CA/SharedComponents/ca_lic/lic98.err, original code=5000>  LRF=2E2U, 000000000000, Linux_x86.64_1_*, ismelx84, 0

Solution:

The CA Licensing version 1.9.03 or lower installer removes links and folders resulting in the error. We recommend you not to perform an upgrade, but directly install CA Licensing version 1.9.04.

Follow these steps:

If CA ControlMinder is running, shut it down by logging in as an administrator and entering the following commands:
```
ACInstallDir/bin/secons -sk
ACInstallDir/bin/SEOS_load -u
```
Back up the following files to a temporary folder:
- /etc/profile.
- /etc/profile.CA.
- /etc/csh_login.CA.
- Note all symbolic link information for the following entries:
  - /usr/local/CAlib
  - /opt/CA/CAlib
  - $CASHCOMP/CAlib
  - /ca_lic
  - /opt/CA/ca_lic
  - $CASHCOMP/ca_lic
  - $CASHCOMP/lib
Back up all symbolic directories.
Download the latest CA Licensing package from the Support web site.
Extract the content of the compressed file in to a temporary directory.
Navigate to the new lic98_install directory.
Enter the following command to install CA Licensing:
```
./install <install directory>  
```
Enter the following command to source the /etc/profile:
```
./etc/profile
```
Perform the following steps to restore the ca.olf file:
1. Run the following command:
```
rpm -e --nodeps ca-lic
```
2. Restore the directories that are backed up in Step 2 to the following directory:
```
/opt/CA/SharedComponents/ca_lic
```
3. Restore the symbolic links noted down in Step 2(d) to the following directory:
```
/opt/CA/SharedComponents/ca_lic
```
4. Restore backed up /etc/profile, /etc/profile.CA and /etc/csh_login.CA files to the following directory:
```
/opt/CA/SharedComponents/ca_lic
```
CA Licensing 1.9.04 is installed successfully and you can proceed to use all registered CA Products.