Troubleshooting Guide › Deploying Policies › An Operating System Variable Does Not Have a Value

An Operating System Variable Does Not Have a Value

Symptom:

I defined a CA ControlMinder operating system variable to point to a location on an endpoint. When I use this variable in a rule in a policy, CA ControlMinder does not enforce the rule because the operating system variable does not have a value.

Solution:

Verify that the environment variable exists in the operating system on the endpoint.

To verify that the variable exists in the operating system

1. Verify that the CA ControlMinder variable is defined as an operating system variable (OSVAR type).
2. Verify that the operating system variable exists in the operating system, as follows:
   • (Windows) Open a command prompt window and run the following command:

     set
     

   • (UNIX) Open a command prompt window and run the following command:

     env
     

     Note: You must be the root user to run this command.

More information:

User-Defined Variables