Troubleshooting Guide › Creating Policies and Access Authorities › An Enterprise User or Group Cannot Access Resources but Correct Access Rules are Set

An Enterprise User or Group Cannot Access Resources but Correct Access Rules are Set

Valid on Windows

Symptom:

I can see that an enterprise user or group has permissions to access a resource but they cannot access it.

Solution:

It is possible that the enterprise account has been recycled and the permissions in the database apply to the old account, not the new account that has the same name but a different SID. To check for this scenario, resolve recycled enterprise accounts.

Note: For more information about resolving recycled enterprise accounts, see the Endpoint Administration Guide for Windows.